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Discuss the aspects of Total Quality Management (TQM) and how they apply in service- and product-based...

Discuss the aspects of Total Quality Management (TQM) and how they apply in service- and product-based businesses.

Business   Operations-Management   
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Answer #1

TQM is to obtain total quality by involving everyone's commitment.

Total Quality Management (TQM) acts as one of the powerful management tool which integrate both internal and external customer and able to provide quality services with limited resources. TQM aims to focus on how they can provide better quality products and services to stake holders.

TQM is the foundation for activities, which include:

Senior management and all employees commitment
Meeting customer requirements
Reducing development cycle
Just in time manufacturing
Reducing product and service costs

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