Question

Describe the difference between internal and external customers for communication purpose for disaster management agencies, provide examples for each type. MUST be at least 200 words or more.

Answer 1

There are a number of people or stakeholders who are involved in disaster management. In order to have good communication, it is important to inform the various aspects of the disaster management activities within the organization and outside of the organization

The disaster management agencies have diverse customers which can include the internal customers and external customers. When it comes to internal communication the disaster management agencies will interact within the organization. This sort of communication can include the flow of information needed for disaster management, policy and guidelines, facilitating the various types of important reports, and so on. While when we talk about external communication, it involves the flow of information to external parties such as other government agencies, common public, media, and other stakeholders.

The main focus of the internal communication is on communicating the rules and regulation and smooth flow of operation and helping in the decision making while the external communication mainly focuses on the providing information and news about the incidences, initiatives taken by the agency and briefing the common public about the various issues

The internal customers may include the employees, staff members, other federal agencies states, and other partners and organizations which are involved in disaster management. The external customers will include the media, business organizations, common public.