Question

Identify actions to be taken within each of the Value Chain elements from the below:

1. Admission:

a. ER

b. Infusion

c. Out-patient care

d. Inpatient care

2. Care:

a. Clinical Care

b. Lab tests

c. Treatments

d. Specialty Referral

3. Marketing:

a. Service/Pricing

b. Customer service/ Patient Satisfaction

c. Financial Aids

d. Insurance/HMO

4. Surgery:

a. Ambulatory Services

b. Follow- up

c. Surgery

d. Community Health/ Outreach

Answer 1

1. Right option is inpatient care. For admission the activity should be taken care is inpatient care.
2. For care right option is a, clinical care . as it is the right way to give care to the patient.
3. For marketing right action can be a, b , c all together or individually. As, service and pricing can be used to market. Also, patient satisfaction is an important element of marketing . Also, Availability of all insurance desk is a big plus.
4. Right option is c. For surgery right action should be taken is surgery. As that is the only objective which to be satisfied in this value chain block.