Question

You are a hospital administrator assigned to oversee patient satisfaction and you have two health care...

You are a hospital administrator assigned to oversee patient satisfaction and you have two health care workers that have been neglecting patients because of their difficulty in working together due to their dislike for one another. What approach(es) would you use to try and resolve the conflict between the two workers to promote better patient quality care?

Business   Operations-Management   
0 0
Add a commentTranscribed image text
Next >

Homework Answers

Answer #1

Conflicts can be resolved by the following:

  • Meet both together and improve understanding: Meeting both of them, sitting and listening each one's point of view will help them understand each other, and understand disagreements on various points
  • Ask both workers to ask questions to each other as to what one of them wants another one to do.
  • Get both of them explore options: Get both of them to one place and ask them about each other's strengths and weaknesses.
  • Get both of them on discussions and ask their commitment to resolve the conflict.
0 0
Know the answer?
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Log In

Sign Up

Not the answer you're looking for?
Ask your own homework help question
Similar Questions
Hospital Administration and Management The quality of health care is a topic that many speak about...
Hospital Administration and Management The quality of health care is a topic that many speak about but few offer solutions to. Do you believe a Healthcare Administrator can affect the quality of care a patient receives? If yes, how? How about KPI’s; do they affect or improve outcomes for patients? Why or why not? Reference Langabeer, J. R., & Helton, J. (2016). Health care operations management: A systems perspective (2nd ed.). Burlington, MA: Jones & Bartlett Learning.
Consider that you are a health care administrator in a rural health care facility, and your...
Consider that you are a health care administrator in a rural health care facility, and your facility is two hours away from the major referral health care delivery system. How can you ensure that you provide consistent, patient-centered and effective wellness and emergency care? For this discussion, consider how the social and economic determinants may impact the health care facility. Nash Population Health
Healthcare technology can improve the quality of health care provided to patient. You are in charge...
Healthcare technology can improve the quality of health care provided to patient. You are in charge of patient satisfaction at a Healthcare organization. Explain your hypothetical organization and the type of patients served. List 3 ways that you would ensure healthcare technology had a positive effect on patient satisfaction. Provide at least 1 other way that healthcare technology could be enhanced at their organization to improve patient satisfaction and explain why you chose that enhancement.
Hospital Administration and Management In the role of hospital administrator, you must interact with professionals at...
Hospital Administration and Management In the role of hospital administrator, you must interact with professionals at all levels of the organization. Often, you may be the liaison between the provider, patient, or the situation and the board of trustees or governing body. A common opinion in healthcare is that the highest ranked officials in the healthcare system are too far removed from patient care to directly affect the patients of a hospital. Discuss your thoughts on this sentiment. Do you...
Hospitals are very concerned about the spread of germs in a hospital environment. For patient and...
Hospitals are very concerned about the spread of germs in a hospital environment. For patient and guest safety, infection rates in any hospital are carefully monitored. Continuous efforts are made to reduce the chance of spreading infections among or between patients or guests. Unfortunately, studies reveal that every year in U.S. hospitals, nearly 2 million people are infected with a death rate approaching 80,000. Transmission of these infectious pathogens occurs most often through the contaminated hands of health-care workers. This...
ou are a long term care facility administrator and you intend to improve the quality of...
ou are a long term care facility administrator and you intend to improve the quality of services. There is always a difference between the reality and the regulatory structure of long term care. For example regulations might prescribe that patients have to eat at 6:00 a.m., 11:30 a.m., and 4:30 p.m. But in reality, patients might prefer to an alternate meal schedule. Many long term care providers complain that: Regulations suppress innovation by mandating how things are done Regulations often...
(TCO G) You are the risk manager for a large hospital and recently have been assigned...
(TCO G) You are the risk manager for a large hospital and recently have been assigned to review a potential malpractice case for Dr. Johnson. The hospital CEO has asked you to assess whether the physician and hospital are negligent in the care of the patient. Discuss and describe the elements you will be looking for to determine if negligence may have occurred.
Motivating Nurses at a Hospital You have been hired by the director of a large suburban...
Motivating Nurses at a Hospital You have been hired by the director of a large suburban hospital to help resolve problems of poor morale that have been plaguing the nursing staff. Unfortunately, the nurses don’t find their jobs particularly interesting. As a result, turnover and absenteeism have been high, and patient care is at an all-time low. The problem is apparent to everyone; both doctors and patients have been complaining. After interviewing the nurses, you found that they believed that...
Physicians make up a primary external stakeholder group in your health care organization. You need to...
Physicians make up a primary external stakeholder group in your health care organization. You need to approach them about a decreasing patient satisfaction score, and their impact on this score. How would you approach this group? What would be the challenges? Have you experienced this before in your workplace? What was the outcome?
Hospital administrators at a local hospital are interested in quality of care. As such, they ask...
Hospital administrators at a local hospital are interested in quality of care. As such, they ask a random sample of patients that have used the hospital's health care services to fill out a questionnaire. The questionnaire has questions about the patient's worry (negative, positive), the hospital staff's communication skills (low, medium, high), and satisfaction with medical care. The administrators are interested in how patient's worry and their assessment of the hospital staff's communication impact their satisfaction with medical care. The...
ADVERTISEMENT
Need Online Homework Help?

Get Answers For Free
Most questions answered within 1 hours.

Ask a Question
ADVERTISEMENT