Question

You are a hospital administrator assigned to oversee patient satisfaction and you have two health care...

You are a hospital administrator assigned to oversee patient satisfaction and you have two health care workers that have been neglecting patients because of their difficulty in working together due to their dislike for one another. What approach(es) would you use to try and resolve the conflict between the two workers to promote better patient quality care?

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Answer #1

Conflicts can be resolved by the following:

  • Meet both together and improve understanding: Meeting both of them, sitting and listening each one's point of view will help them understand each other, and understand disagreements on various points
  • Ask both workers to ask questions to each other as to what one of them wants another one to do.
  • Get both of them explore options: Get both of them to one place and ask them about each other's strengths and weaknesses.
  • Get both of them on discussions and ask their commitment to resolve the conflict.
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