Question

You are VP of Operations for a large healthcare system, including 3 hospitals and numerous clinics and surgery centers. The board of directors has informed your CEO that she has one year to make dramatic improvements in 'reducing infection rates'. You have been tapped by the CEO as responsible for implementing this change. Give an example of 'inertia' and 'different assessments', and how would you go about managing any such resistance?

Answer 1

An example of 'inertia' and 'different assessments' among employees and management in order to make dramatic improvements in 'reducing infection rates' is the resistance to training and improving healthcare operations as well as improvement in infrastructure as the employees are accustomed to similar work conditions and infrastructure for a long time and it is difficult to change their mindset. In order to manage such resistance, the employees must be made to understand that this change is very important in order to gain more customer base and gain confidence of board of directors as well so that future operations could be continued. Hence the employees must be provided training and also infrastructure facilities must be improved in order to reduce infection rates.