Question

1) Self-awareness, empathy, and social skills are all part of _.
Select one:
a. emotional intelligence
b. attitudes
c. personality
d. self-esteem


2) Many businesses manufacture, purchase, and sell in the world market. They utilize a(n) _ organizational structure.
Select one:
a. matrix
b. international
c. divisional
d. operational


3) Maslow’s theory recognizes that _.
Select one:
a. people are basically motivated by the same things
b. the hierarchy of needs does not apply to everyone
c. lower- and higher-level needs can be met at the same time
d. physiological needs take precedence over safety and social needs

4) Which of the following statements is true regarding employee behavior?
Select one:
a. Organizational citizenship behaviors are the total set of work-related behaviors that the organization expects employees to display.
b. Most employees in similar industries perform similarly.
c. Employee behaviors contribute indirectly to productivity and performance.
d. Employee behaviors contribute directly to productivity and performance.



5) According to which of the following theorists do job satisfaction and dissatisfaction depend on hygiene and motivation factors?
Select one:
a. McGregor
b. Herzberg
c. Taylor
d. Maslow


6) Grouping jobs into logical units is called _.
Select one:
a. departmentalization
b. specialization
c. process management
d. accountability


7) In perfect competition, which of the following conditions must prevail?
Select one:
a. All of these
b. No single firm is powerful enough to influence the price of its product.
c. All firms in a given industry must be small.
d. The number of firms in the industry must be large.


Employees are given a voice in how they do their jobs and how the company is managed in _.
Select one:
a. job enrichment
b. a piecework system
c. participative management and empowerment
d. job design

Answer 1

As per the expert guidelines we have to answer only the first question.

1) The correct answer is option a. emotional intelligence
Emotional intelligence is known as one's ability to understand his own emotions, and also the people which are around him. It helps to recognize your own emotions and to realize how the emotions will affect the people which are around you.
Self-awareness, empathy, and the social skills are all part of the emotional intelligence.