Question

Identify a process in a bank and one in a retail store that control charts can be used to monitor.

Answer 1

Identify a process in a bank and one in a retail store that control charts can be used to monitor.

A bank process which may be controlled using a control chart (one of the below):

- The no. of customers waiting to be served

- The no. of erroneous transactions per day A retail store (e.g., a grocery store) process which may be controlled using a control chart (one of the below):

- The no. of items with different shelf and register prices per day

- The amount of dollars short per cashier-shift

- The number of shoplifting per week

- The dollar amount of spoilt groceries thrown out per day