Question

MEMO – REQUEST REFUSAL: COMPANY CARBelmont Financing Corporation provides its regional managers with a car for travel among the retail locations within their regions. The corporate office purchases these cars from a single dealer and has purchased the same model and color for the past nine years. In your position as corporate controller, you have received a request from one manager who wants authorization to purchase a different model and color. The manager maintains that the car does not fit his personality and does not comfortably fit his 6’ 6” frame. After consulting with the legal department, you have decided to refuse his request to choose a color other than the “corporate color” but will allow him to select a larger car so long as it has a 5-star crash rating and portrays a professional, yet modest image.

Construct a memo with three to four paragraphs to Bob Williams, Regional Manager.

1. In bad news, you must not mention the bad news or the persuasive request in the

first paragraph. You can complement the person or state a fact about your company in two or

more sentences.

2. In the middle paragraphs build up with facts and details about the situation.

You will use the information that is given in the scenarios for this. In the last sentence of this

paragraph, you will very subtly state the bad news or state the persuasive request in a complex

sentence, using positive language.

3. In the last paragraph, dont mention the bad news again. Never apologize. You need to

shift the reader’s attention away from the bad news by giving the person something positive or

something to look forward to happening. For example: If a person wants a refund for an item,

you can offer a big discount off of his/her next purchase from your company.

PERSUASIVE REQUEST: This type of letter is basically the same as a bad news letter except

for minor differences. The persuasive request letter may require four paragraphs. In that case,

you would place the request sentence in the last sentence of the third paragraph. In the last

paragraph, you will tell the person what to do. Since you have asked him/her to do something,

then you need to tell that person what action to take. For example: You could encourage the

person to call you to get further instructions, etc.

Answer 1

Date 5th April 2020

From

Corporate Controller

CARBelmont Financial Corporation          

Texas

To

Bob Williams

Regional Manager

CARBelmont Financial Corporation

Texas.

Dear Jaden,

Sub- Regarding request for authorization to purchase a different model and color of the car.

We are glad to inform you that CARBelmont Financial Controller has been awarded the Best Employer Award for this year. We have been taking initiatives to maintain our employee relations and always value your feedback.

In reference to your request for authorizing you to purchase a different model car, the management has not authorized your request. As per the management discussion, we would like to keep you informed that CARBelmont Financial Corporation has been a renowned official company noted for color and benefits. We purchased the same model and color for uniformity among all other managers across our locations.

We are however glad to inform you that the management has approved your request to buy a larger car that has a 5-star crash rating and portrays a professional, yet modest image. We always would like to have our employees happy and we value your request and feedback. Please provide us with the quotation to our finance team for the same color and larger car model and collect the check for the same.

Please let us know if you have any further clarification.

Regards,

Corporate Controller

CARBelmont Financial Corporation.

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