Question

In the video, Fritz Grohn says that communicating with patients as they are being released from the hospital is not always successful at first. Use this situation (a nurse discharging a patient from the hospital after a surgery or illness) to describe the communication model, and explain where the communication breaks down and why. How do Intermountain’s employees overcome this problem to successfully complete the communication process with patients?

Answer 1

While discharging a combination of two communication models should be utilized-

1. Verbal instructions- Verbal instructions on diet, general precautions like walking, bathing, sleeping etc. should be explained to the patient if he is in a condition to listen, understand and ask queries to clarify his or her doubts.

2. Written Instructions- Written instructions about how to take medicines, when to come back to the hospital for any subacute care or examination of the physician etc.