Question

Ellen Armstrong, CMAS (AMT), administrative medical assistant at Inner City Health Care, has been chiefly responsible for managing this clinic’s medical records. However, because Ellen is only a part-time employee, the clinic manager feels she needs to delegate some of the responsibility of maintaining all clinic files to Liz Corbin, CMA (AAMA), a medical assistant who also works part-time. Ellen knows the system well and had a hand in designing an effective numeric filing method that both ensures patient confidentiality and satisfies the needs of Inner City and its large volume of patients. Now she is trying to orient Liz, who has little experience with the filing system, to the intricacies of medical records management.

Under the direction of the clinic manager, Inner City is gradually shifting to a computerized system for all operations. Eventually, patient files will be computerized. What can Ellen and Liz do to prepare for this eventuality?

Answer 1

Ellen and Liz should be proactive in this situation and understand the needs of the future to be able be of value to the inner city health care.

First , they have to identify the requirements of new job that they may be assigned which would require computerized records handling

Second, they have to learn those skills that the inner city would need from its employees.

Last ,after acquiring those skills, they must do some sample tests to ensure that they are up to speed and are efficient when the health care eventually shifts to the computerized system.

This will ensure that Ellen and Liz are efficient when the change comes about.