Question

1. You are trying to schedule an appointment with your supervisor’s boss, Eva, next Monday. Eva’s secretary tells you that “Eva will be available on Tuesday and Wednesday.” Which of the following best describes the Business communication Strategy Eva’s secretary used?

• Appropriate subject line
• Persuasive message
• Implied no

2. Which of the following is most likely to result from a message that doesn’t contain enough details?

• The message might require a lot of follow-up emails to ask for more information.
• The massage might be too long and might be overlooked by others.
• The message might not have the right tone for its audience.

3. Which of the following is the first step to planning your message?

• Determining audience reaction
• Determining what vocabulary to use
• Determining what format to send the message in

4. Select which of the following strategies would best improve the clarity of this sentence:

We must optimize our proficiency at delivering our products on time.

• Precision
• Lists
• Plain words

5. Which of the following is the most appropriate subject line for an email?

• Encountered a problem
• Need a speaker for Tuesday
• Confirmation needed for Brant project

6. Dorothey led her daughter’s friends in a game of “telephone.” Where someone whispers a phrase in the first person’s ear who whispers to the nest until the message came out at the other end—garbied. Which scenario below could be a similar scenario from Dorothy’s early work – life?

• Thursday Dorothy attends her manager’s meeting for updates. These came from Wednesday’s district manager’s meeting. The information started on Monday with the VP meeting. No wonder someone was always missed something important.
• Dorothy called in to a voice bridge were the VP read off the messages for the week and asked for questions. No one ever asked anything because he was such a forceful speaker.
• Employees made separate trips in to the manager’s office to learn individual raises. They then stood around their desks and whispered the amounts to each other. Sooner or later someone got so frustrated that he’d yell, “just speak up , no one cares!:

7. Ben knows business messages are concise, so is trying to figure out how to layout his request for office security software. Which of the following is the best suggestion?

• Open the message with a short paragraph. Place the main detail in the Body. Using a table will help the readability. Separate the final section in its own paragraph.
• Open the message by saying quote needed for equipment. List the equipment in sentence form. Close with thank you. It can be completed in one paragraph to maintain brevity.
• Keep the email simple by saying “please see attached for quote” and then attach an Excel spreadsheet listing the equipment.

Answer 1

Q. 1) Implied no.

One of the used forms of business communication strategy is implied no. Here negative terms and direct negative influence is being avoided in a conversation such as the secretary said what days Eva is available and didn't focus on giving negative effect by rejecting Monday's appointment as negative influence can overshadow even the best message. In implied no type of communication, the meaning is being said clearly without saying it in a negative tone or words.

Hope this helps :)