Review the information in your text about how to imply the refusal when composing certain types of negative business messages as a technique for cushioning bad news. Revise the following refusals, #26 and #27, so that the bad news is implied. If possible, use passive-voice verbs and subordinate clauses to further de-emphasize the bad news.
We have received your application to enroll your spouse as a dependent in the group insurance plan. But we must reject it because you just missed the deadline. Applications will not be accepted again until January 1, at which time you may enroll your wife.
We will not be able to make a pledge in the annual St. John’s fund-raising campaign this year. At this time our cash is tied up in building a new production facility in Southport. We look forward to being able to support your campaign in coming years.
26. This is with reference to your application for enrolling your spouse as part of the group insurance plan. The system was unable to process the application since the enrollment process timeline has expired. This has been the case with everyone whosoever has applied after the timeline. However, the system will re-start accepting applications post January 1. We request you to apply for the same at that time. Thanks for your cooperation.
27. The organization has been working very diligently in building new production facility in Southport. The project is capital intensive requiring large monetary investments. The project has left our cash reserves dry. Thus, the organization is unable to entertain charitable finances at this point of time. However, we stand by our pledge to provide support for campaigns like yours and will compensate in the years to come.
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