Question

QUESTION 30

The CEO could often be heard saying things like, "The competition is gaining on us.", "We are losing market share.", and "Our jobs are at stake." What is this an example of?

		Emotional outburst
		Creating a sense of urgency
		Role modeling
		Threatening behavior

QUESTION 31

How can training support organizational change?

		Well trained employees will earn more money than those without proper training.
		Training gives employees the confidence to do the job.
		Training teaches employees the new norms and behavioral styles.
		If employees believe there is a crisis, they will buy into organizational change and get trained.

QUESTION 33

Your company has recently expanded into the Asian region and needs to establish connections and agreements with several Asian companies and local governments. You look at the timeline and see that there is not enough time to effectively negotiate with every contact on the list. You go to your boss and tell him the Asian culture feels that shortening negotiation time is an indication of which of the following?

		Strong relationships
		Lacks friendliness
		You are hiding something
		You're not serious about negotiating

QUESTION 34

Julia has recently been hired to transform the employee development of the company. The main goal of this program is to reinforce the organization's standards of conduct, to clarify what practices are and are not permissible, and to address possible ethical dilemmas. Which of the following practices is Julia implementing to create an ethical culture?

		Be a role model
		Communicate ethical expectations
		Offer ethics training
		Reward ethical acts

35. You recently arrived from France to begin working for a company in America. You must negotiate several things to get established. You notice that everything from your work environment, the lease with your landlord is very detailed. You are used to negotiating on general principles and are having difficulty getting use to so many specific details in every negotiation. Which of the following negotiating cultural factors are you facing?

		Emotionalism
		Form of agreement
		Building an agreement
		Communication

36. As the VP of Finance you have a very high profile position. You are in a position to move money around to make it look like the company is struggling so that you don't have to give the agreed upon raises. You tell the CEO that you can't do that and give him an option that will help with the bottom line and keep the company's commitment to the employees. The CEO is grateful for your ethical behavior and tells the story to others. According to the practices for creating an ethical organizational culture which of the following are you demonstrating?

		Be a role model
		Communicate ethical expectations
		Offer ethics training
		Reward ethical acts

QUESTION 38

Diane was in a negotiation with her Japanese counterpart in a multinational contract agreement. She is having trouble getting it signed. Which of the following negotiation factors does Diane need to consider?

		Different goals
		Bad attitude
		Deadlines
		Individual preferences

QUESTION 39

In cultures that rely on indirect communication, how can reactions to proposals be gained?

		By interpreting vague comments, gestures, and other signs.
		With clear and definite responses to proposals and questions.
		With definite commitment or rejection.
		By asking direct questions.

Answer 1

Question 30. Creating a sense of urgeny

Question 31. Training teaches employees the new norms and behavioral styles

Question 33. You are hiding something

Explanation: Japanese and other Asians have different goal of negotiation. They consider it as a process of building relationship, rather than just signing a contract. They like to invest time in understanding each other so as to enter into a long term relationship. They may consider any attempts to shorten the negotiation process as attempts to hide something.

Question 34. Offers ethics training

In this practice, managers setup seminars, workshops and similar other programs in order to promote ethics in the workplace. Tranining sessions seek to reinforce ethical standards and permissible practices, as well as address potential ethical dilemmas.