Question

Contributions of operations to customer services:

What are the main differences between the Zappos call center and that of its competitors?

and how does the warehouse of Zappos contribute to its core competency?

Answer 1

The main differences between zappos call center and its competitors are explained below

1. It mainly concentrate on customer service and build their business on customer loyalty.

2. Zappos has stuff and do work in different way with comparing to its competitors

3. It never think and never want to make money, they always concentrate and create customer loyalty

4. They always keep in touch with customers in their happy and sad moments

5. Other companies treat customer service as another department but zappos treat customer service as primary department

Other companies receive calls to clarify doubts of customers but this company maintain relationships with customers

Zappos warehouse consists exact size, shade and style of shoes which are really suitable for every every person

Most of the stores consists limited stocks, designs and small selection of styles but zappos think different and concentrate on every customer need