Question

1. Loss of knowledge suddenly is called as mini-knowledge collapse. Mini-knowledge collapse affects negatively:

Relationship with clients

Customer satisfaction

Market share

Revenue

Answer whatever the above options are applicable:

2. If for an organization learning has become part and parcel of the way it does things, it can be said that:

It earned the label of learning organization

It has learning culture

It has institutionalized/standardized learning as an integral routine

All

Answer whatever the above options are applicable:

3 Write any two cultural barriers that may prevent employees from capturing knowledge as a part of organizational learning.

Answer:

4 What is the difference in the kind of knowledge transferred to groups and to leadership level of the organization? (Write in two sentences)

Answer:

Answer 1

1. Mini collapse of knowledge results in deterioration of performance, thereby adversely affecting customer satisfaction.

B is correct.

2. All are relevant options. D is correct.

3. (a) Language and communication style related issues

(b) Cultural bias that alienates certain section of employees.

4. The knowledge transferred to the groups relate to their specific work area and has primary objective of up skilling and apprising the groups with the issues relevant to them. The knowledge transferred to the leadership is related to the strategic issues that affect the organisation as whole, broadly addressing the big picture.