Kirby walked into Nancy’s office and said, “I need to talk to you.” He then closed the door and said, “I didn’t appreciate it when you challenged my new production scheduling plan in the meeting. If you had real concerns, why didn’t you wait to talk to me in private? It’s embarrassing to have someone trash my ideas and I don’t want it to happen again.” Nancy, taken by surprise by Kirby’s response replied, “Well, I’m sorry if I embarrassed you. It certainly was not my intention. I just have some strong feelings about the schedule and simply said what I felt. It looked to me that at least two others felt the same way because it seemed to me like they were really biting their tongues when you outlined the plan. Kirby said, “I don’t think that is true. You were the only one who objected to the schedule. Besides your tone indicated that you were dismissing the plan as ridiculous. You are not going to get away with being disrespectful to me.” Nancy then said, “I’m sorry you feel that way. You really caught me by surprise with the plan for the new production schedule.” Kirby then responded, “I will not let you undermine my attempts to improve the way we do things around here. Nancy, you’ve got a bad attitude and you need to change it. If you are that unhappy around here, then you need to leave. We can’t tolerate any people who aren’t cooperative.” Kirby then left. Nancy was in shock over what just happened. She felt terrible about Kirby’s reaction. Just then, Irene stuck her head in the door. She said, “It looks like little Napoleon had another temper tantrum. Was he in here chewing you out?” Nancy said, “Yes, that is what happened. I should have known better than to challenge his ideas in the meeting. I feel just awful.” Irene said, “I know it was no fun for you but I really appreciate the fact that you shot down his idea. Everybody knows that his proposed new schedule would be a disaster. besides, he’s so insecure that even the slightest objection by anybody gets misconstrued as a personal attack. People are afraid to say anything.” Nancy said, “I don’t know what to say any more. We all have more experience than Kirby and have a pretty good idea about what will work with our production facilities. These meetings never go well anymore because we can’t disagree with anything that Kirby wants to do.” Just then Cary walked in and said, ‘Wow! I just saw Kirby walking down the hall from this direction. What did he say to you?” Nancy described the conversation again and Cary said, “That sounds like him. I think that you’d be a great supervisor, but this organization is so male-dominated that even someone like Kirby is tolerated. I know you are upset, but thanks for saying what you did. This new scheduling plan of Kirby’s sounds about as bad as the rest of his ill-conceived ideas. Because we’ve been a good unit in the past and still care about this place, we performance in spite of his incompetence. So it’s not clear to me that upper management knows how bad he is.” Thirty minutes later Kirby went to see his boss, George Master. “George, I’ve had it with Nancy. She’s really got a bad attitude and is poisoning the well with her negativity. Every time I try to introduce a new change, I’ve got to deal with her. I want to start laying a paper trail to get rid of her. She’s got some friends in the department, and they tend to take her side on most things. If we get rid of her, the rest will fall in line.” Questions: How should Kirby have attempted to gain acceptance of his plan for a new production schedule? How should Kirby handle his differences with Nancy? With some of the other associates? What do you think George Masters will want to know about the situation? What advice do you have for Kirby? For Nancy? For George?
Answer:- In my opinion, Kirby should try to look for the acceptance of his plan for a new production schedule with the help of collaboration and communication with the different departments which are involved. By having the acceptance well in advance of the time any kind of conflicts could be overcome by Kirby From the case study it seems that Kirby is suffering from Napoleon complex. In my opinion, Kirby can have the feeling that collaborative overtures might give an impression about his weakness but it is not the case in practicality. In fact, the best solutions can be obtained with the help of collaborative work environment.
Answer:- In my opinion, all the requires steps must be initiated by Kirby and all the required briefing with Nancy must be taken place in order to communicate any sort of possible misunderstandings or issues. While briefing, all the different issues, and factors can be handled effectively
Answer:- George Master will try to understand the reasons behind the hostile enrolment which went out of control and why all the required steps and procedures were not followed from the very beginning. Apart from this, different types of conflict and misunderstanding prevailing among the groups would also be understood by him and the reflection of these issues on the performance of the business.
Answer:- The entire situation must be evaluated completely by Kirby rather than dealing with the situations spontaneously and this can be done by acting in a calm and professional manner.
Nancy should have a lot of sensitive approach towards the team and all the attempts must be made to analyze the reasons behind the feelings of the team members.
George must conduct an official meeting with both the individuals personally in order to analyze the situation and understand it completely so that he can have the right inputs about the breakdown of the situation and guide both the individual for not having any conflicts in future.
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