Question

1.The value added will determine whether goods or services will be seen as an order qualifier. An order qualifier is when...

Select one:

a. Customers ask others to buy the product for them

b. Customers decide beforehand that they will not buy a product

c. Customers returns a product that are faulty

2.Core functions in all organisations are:

Select one:

a. marketing, accounting, personnel

b. marketing, finance, operations

c. marketing, personnel, operations

d. product/services development, operations, marketing (including sales)

3.Operations can be classified according to their volume and variety of production as well as the degree of variation and visibility. Which of the following operations would be classified as low volume, high variety?

Select one:

a. A fast food restaurant

b. A front office bank

c. A family doctor

d. A supermarket

Answer 1

1) a

An order qualifier means that customers have strong believe on the offerings of the organization. They may ask anyone to buy the same product as they have confidence that quality, utility and benefits will be the same.

2) d

All organizations may not set department like personnel , finance, research etc. As , these activities may be clubbed under operations management . But, sales and marketing are core functions of almost every kinds of business organization.

3) d

In super markets, we can observe large number of products with different companies. It shows a high variety of production but need less number of work responsibilities in handling its operations that means low volume of operations.