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How to develop a fishbone diagram to diagnose the problem of hospital billing complaints?

How to develop a fishbone diagram to diagnose the problem of hospital billing complaints?
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Answer #1

The fishbone is the Root cause Analysis tool to find out the main reason for an issue under different heads like Man, Machine, Method, Material and Environment

Man -

  • Manual error in making bills
  • Lack of training of new incumbent

Machine -

  • Printing errors due to cartridge issue
  • Slow processing leading to high time in generation

Method -

  • Lengthy process in collecting data for the bill
  • Manual entries to be done in bill generation

Material -

  • Poor cartridge quality
  • No timely maintenance of printer and system

Environment -

  • Lot of queries and chaos in hospital

It needs to be drawn as below:

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