Question

1. The sender -encode-message-decode-recipient model and the noise that it may encounter along the way are considered_________

• Incomplete communication (talking without response)
• Linear communication (talking at your audience)
• Cyclical communication (talking with your audience)

2. The guidelines for ethical communications start with_____.

• The list provided by the international Association of Business Communicators
• The seven principles of effective communication
• Being clear and concise in communication

3. If you fact check your internet research and indicate the sources from which the information came, you are ______.

• Stealing other people’s intellectual property
• Being unethical
• Being ethical

4. A feature of customer facing live chat is ____.

• The company can shut down the customer’s ability to give feedback
• The customer can share his experiences with others
• The ability for a company to initiate a conversation with the customer that might not have otherwise happened.

5. Unethical communication ______.

• Is something you should do only if you manager insists on it
• Betrays the trust of your audience
• Is more entertaining than ethical communication

6. Which portion of the social communication model is linear?

• Sender, encode, message, noise, decode, recipient, feedback
• Sender, encode, message, decode, recipient
• Sender, encode, message, decode, recipient, feedback

7. During active listening one must ____.

• Ask clarifying questions
• Resist making eye contact with the speaker so as not to make her nervous
• Close the blinds in the office for privacy

8. Digital communication tool for customers that allows for minimal feedback and doesn’t close the social communication model’s loop are _______.

• Video chat
• Websites and blogs
• Live chat

9. Hank has Thursday off and wants to ask his coworker, Carly, if she will cover for him while he is gone. Which of the following relationships best describes Hank’s communication with Carly?

• Upward communication
• Horizontal communication
• Downward communication
• Vertical communication

10. Select which of the following strategies would best improve the clarity of this sentence: Some of your products have not been performing well lately.

• Plain words
• Lists
• Precision

Answer 1

1. Linear communication.

This is a linear / one -sided communication.

2. The list provided by the international Association of Business Communicators.

This list describes the main points of ethnically communicate in business.

3. Being ethical.

Providing the source of the information is being ethical.

4. The ability for a company to initiate a conversation with the customer that might not have otherwise happened.

Company can initiate a direct conversation with the customer.