Question

Baird and colleagues report on a study of 364 business units from the manufacturing and service sectors in Australia. Their study examined four core TQM practices: process management, the quality and reporting of data, supplier quality management and product and/or service design. Their findings suggest that respect for colleagues and teamwork are critical components for enhancing total quality management implementation.

1. From your readings in this chapter, what other factors do you think are important for maintaining quality and increase productivity? (i need a new answer)

Further information can be found in K. Baird, J. H. Kristal and R. Reeve, The relationships between organisational culture, total quality management practices and operational performance, International Journal of Operations and Production Management, 2011;31(7): 789–814.

Answer 1

EXPLANATION

Production techniques maximize efficiency and quality by enhancing work, human movement, tool use, workstation setup, material handling, and machinery. Systematic analysis, elimination of unnecessary work and effective performance of the required work are the means of improving working methods with reduced stress, time and cost. Through investing reliably, efficiently, and cost-effectively in working processes, high-quality goods are continually generated over a long period of time.