Question

The Zentos employee who responded to Cecelia’s email and sent her flowers was employing one aspect...

The Zentos employee who responded to Cecelia’s email and sent her flowers was employing one aspect of customer relationship management (CRM). How can CRM help create sustainable competitive advantage for online retailers like Zentos?

Business   Operations-Management   
0 0
Add a commentTranscribed image text
Next >

Homework Answers

Answer #1

With CRM, organizations can improve "tenacity" to their item or service. Companies ought to catch up with the customer after the buy to decide their degree of fulfillment and to profile existing customers so they can offer custom products and services. Effective CRM can be accomplished by organizations that make satisfying customer's needs vital objectives in their business forms. CRM procedure includes making a practical competitive advantage by becoming acquainted with existing customers getting a handle on what the customer needs, speaking with them, offering some benefit for their cash, and drawing in and keeping new ones. On the off chance that organizations need to utilize the Internet to increase competitive advantage, they should concentrate on the customer.

0 0
Know the answer?
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Log In

Sign Up

Not the answer you're looking for?
Ask your own homework help question
Similar Questions
Question 1 of 15 Linsay’s Landscaping wants to make notes in QuickBooks each time she services...
Question 1 of 15 Linsay’s Landscaping wants to make notes in QuickBooks each time she services a client to streamline the invoicing process at the end of the month. She does not want these records to affect any month or year to date financial reports throughout the month until she invoices the client. Which of the following transaction types do you recommend she uses to achieve this goal? A. Invoice B. Credit Memo C. Sales Receipt D. Delayed Charge E....
Write an email to the chief HR officer. Again, it should be as concise as possible,...
Write an email to the chief HR officer. Again, it should be as concise as possible, while conveying all the pertinent information you feel is required. Your email should not be more than 500 words (not including any attached documents). a. Provide a brief overview of the issue the employer was confronted with. b. Describe your strategy for resolving the issue. c. Explain your rationale for determining the level of discipline. Case as below: Janet Shey currently works as a...
My orgnazation is UBER Uber is one of the biggest application based taxi services across the...
My orgnazation is UBER Uber is one of the biggest application based taxi services across the world. Who provide employment to thousands of the drivers across the globe and connect the network of the specific drivers in the most efficient way. Some of the main competitive advantage strategies of the Uber are as follows: Uber is an international brands and provides its services across the globe which directly make him a mostly influential service provider across the globe. Uber does...
Homeplate Lexi Taylor looked out the window of her Rexburg apartment and marveled at how her...
Homeplate Lexi Taylor looked out the window of her Rexburg apartment and marveled at how her life had changed in the past few months. Since launching Homeplate a little over a year ago, she had grown from a one-person operation preparing meals in the local YMCA kitchen to a fast growing meal preparation and delivery service, with nearly 3,000 regular customers and strong growth and profit potential. Lexi had gone through raising a seed round of capital and was now...
Case Study: Bridgewater Associates One of the biggest challenges Bridgewater faces is the succession plan for...
Case Study: Bridgewater Associates One of the biggest challenges Bridgewater faces is the succession plan for the eventual departure of on-again, off-again CEO Ray Dalio. In March 2017, the Apple executive that was hired to potentially take over left after only 10 months on the job with Dalio posting online that “We mutually agree that he is not a cultural fit for Bridgewater.” It’s clear that Bridgewater’s culture of transparency, decision making, and fostered conflict and disagreement is not for...
provide 3-4 paragraphs post (team 2) 1-What are 4 key things you learned about the topic...
provide 3-4 paragraphs post (team 2) 1-What are 4 key things you learned about the topic from reading their paper? 2-How does the topic relate to you and your current or past job? 3-Critique the paper in terms of the organization and quality.1- Employee Stress and how it has an Adverse Effect on a Company This paper explores employee stress and how it has an adverse effect on a company, its employees and the organization. Job stress can have a...
The employer publishes the South Texas Clarion daily newspaper, employing 726 carriers on 780 routes through...
The employer publishes the South Texas Clarion daily newspaper, employing 726 carriers on 780 routes through the rural Rio Grande river valley. In addition to the Clarion, the carriers deliver seven other newspapers e.g., The Wall Street Journal. The employer operates four distribution centers (warehouses) where carriers pick up the papers to take on their routes. Each distribution center has general manager and several "District Managers" who supervise the work of 30-50 carriers. A few carriers work multiple routes. In...
Business Problem-Solving Case Walmart and Amazon Duke It Out for E-Commerce Supremacy Walmart is the world’s...
Business Problem-Solving Case Walmart and Amazon Duke It Out for E-Commerce Supremacy Walmart is the world’s largest and most successful retailer, with $487.5 billion in 2014 sales and nearly 11,000 stores worldwide, including more than 4,000 in the United States. Walmart has 2.2 million employees and ranks first on the Fortune 500 list of companies. Walmart had such a large and powerful selling machine that it really didn’t have any serious competitors—until now. Today, Walmart’s greatest threat is Amazon.com, often...
Jim Watanabe was in his new car, driving down I-5, on his way to work. He...
Jim Watanabe was in his new car, driving down I-5, on his way to work. He dreaded the phone call he knew he was going to have to make. The original go-live date for a pilot implementation of Petrie Electronics’ new customer relationship management (CRM) system was July 31. That was only six weeks away, and Jim knew there was no way they were going to be ready. The XRA CRM they were licensing turned out to be a lot...
What are your top 3 take aways from this article? Technology is no longer just for...
What are your top 3 take aways from this article? Technology is no longer just for geeks. The internet has changed everything, including marketing. Be they small, medium or large, social media grants all companies an equal playing field on which to organically reach new customers. However, success will always ride on the marketing strategy employed. Obviously, larger companies have the advantage of bigger budgets and more resources. But that doesn’t mean social media for small business owners can’t compete...
ADVERTISEMENT
Need Online Homework Help?

Get Answers For Free
Most questions answered within 1 hours.

Ask a Question
ADVERTISEMENT