Question

Services differ from manufacturing for all of the following reasons EXCEPT: a. Heterogeneity b. Time-perishable capacity c. Simultaneous consumption and production d. Ability to limit discretionary action of personnel e. Customer provides significant inputs into the process

E is not the right answer

Answer 1

Answer- d. Ability to limit discretionary action of personnel

Explanation-

a. Heterogeneity. There is substantial variability in service delivery which differs from manufacturing. .

b. Time-perishable capacity- It is the capacity to produce the service that is perishable which differs from manufacturing.

c. Simultaneous consumption and production- This is the main characteristics of service sector which differs from manufacturing.

d. Ability to limit discretionary action of personnel- This is not a relevant factor to be considered in understanding the differences between services and manufacturing.

e- Customer provides significant inputs into the process- Services are usually labor intensive.

Hence, the right answer is the option D- Ability to limit discretionary action of personnel which is a common general term and not limited to services nor manufacturing.