Question

1)True or false? The Voice of the Customer (VOC) measures the ability of customers to vocalize their problems.

2) True or false? The project charter can be considered a contract between the improvement team and organizational leaders for the time and budget requirements for a project.

Answer 1

1) True: Yes, the VOC ensures that the customers can raise their concerns and can get the solution from the organisation. It measures the ability and more the ability and chances of VOC better is the process.

2) True: It can be considered as a formal contract because it has all the written information about budget and  timelines.

Project charter is a formal document which has all the detailed information about the project including what all tasks would be done and what all functionalities would be included, how would the implementation be done and what all process would be followed