Question

List and discuss three areas in which organizations may use social CRM. Include examples of how they might use social CRM in those areas.

Answer 1

Three areas in which organisations can use social CRM are:

• Women empowerment
• Labour rights
• Environments control

Organisations can focus on investing in ensuring that the rights of women and labour are protected i.e. committees and forums can be made which can be sponsored by the organisations to make sure that every complaint is acted upon and also women and labour gets a platform to raise their concern. The processing of many companies is such that the environment gets polluted because of their manufacturing so to compensate that the company can invest in ensuring that the environment is kept as safe as possible. Social CRM can be implemented in this area by forming forums and helping governments also to contribute in protecting the environment