Question

A productivity and accuracy audit recently occurred of the two scanning staff that report to you. Below are the results of the study:

	Productivity	Accuracy Rate
Scanner One	60 charts in 8 hours	95%
Scanner Two	100 charts in 8 hours	75%

Your department currently receives on the average 200 charts per day that need to be scanned. Your facility compliance guidelines state that scanners should maintain at least a 95% accuracy rate. Using the audit results, AHIMA’s benchmarking standard, and compliance guidelines, develop feedback for each of the scanners. Your feedback to each scanner should be positive and comprehensive. Feedback must address at least productivity, accuracy, and suggestions for improvement. During this process, the department director has asked you to evaluate if you have enough staff to maintain the workload and to make recommendations for a change in staffing if necessary. Develop a proposal for staffing change if necessary.

Submit one document which contains the feedback to each employee and submit a proposal for all groups for any needed staffing changes

Answer 1

Average productivity =200*8/24=66.67 charts in 8 hours

Average scanner productivity = 66.67/2 =33.34 charts in 8 hours

Scanner One

The productivity is above the required average compliance for this category. The accuracy rate on the other hand matches the exact required state. This serves as the reference point for all other production classes, thereby process documentation would be a suitable decision allowing consistency in the production process and act as a basis for evaluation.

Scanner Two

Productivity in this case is much higher that the established average level. The accuracy of the process is however lesser than the least compliance guidelines. The error is 20%, which probably requires greater than one level for improvements. The errors can be eliminated by conducting process walk-throughs that seek for opportunities to improving the process.