Question

A productivity and accuracy audit recently occurred of the three release of information staff that report to you. Below are the results of the study:

	Productivity	Accuracy Rate
ROI One	24 charts in 8 hours	95%
ROI Two	20 charts in 8 hours	90%
ROI Three	30 charts in 8 hours	90%

Your department currently receives release requests for 100 charts per day. Using the audit results, AHIMA’s benchmarking standard, and compliance guidelines, develop feedback for each of the ROI staff. Your feedback to each staff member should be positive and comprehensive. Feedback must address at least productivity, accuracy, and suggestions for improvement. During this process, the department director has asked you to evaluate if you have enough staff to maintain the workload and to make recommendations for a change in staffing if necessary. Develop a proposal for staffing change if necessary.

Answer 1

Average productivity = 100*8/24=33.33 charts in 8 hours

Average ROI productivity =33.33/3=11.11 charts in 8 hours

Average accuracy = (95+90+90)/3=91.66%

ROI One

The process is self-sufficient with the productivity and accuracy above the average established levels. Process documentation is appropriate thereby allowing the consistency in production to be preserved.

ROI Two

This process has attained the required productivity level. The accuracy level on the contrary lags behind the average rate necessary for system sustainability. Possible improvements include shifting focus and resources to increasing the accuracy rate by one level.

ROI Three

Productivity in this case is the highest for all levels in this category. The accuracy rate is however, a level below the average system level. A slight reduction in productivity may allow space for accuracy improvements.

The current employees are adequate for the production process. Possible improvements include developing process metrics that will measure productivity levels and allow comparison to prior periods acting as a benchmark for further improvements