Question

Question text Scenario: Charles manages a team of 10 customer service representative, and some of your...

Question text

Scenario: Charles manages a team of 10 customer service representative, and some of your employees have complained to you that Teresa spends an unacceptable amount of time on personal calls when she should be taking customer calls. Charles speaks with Teresa about the concerns of her coworkers. She replies with the following statements, which of them would indicate a fallacy?

Select one:

a. I agree. I have probably been spending too much time on personal calls.

b. Kim was 15 minutes late, returning from lunch three days last week.

c. I only make personal calls on my break.

d. I don't agree; I am sorry my coworkers feel that way.

Question text

Use the six steps of critical thinking process to help Andy with the following situation.
Scenario: Marie and Mark both work in marketing. Mark was hired a few months ago and Marie has been with the company for 12 years.
Mark, while he is talented, waits until the last minute to finish assignments. Marie is more consistent and keeps on top of her assignments. Marie complains that she feels anxious and that she has to worry about Mark's deadlines and her own. Mark and Marie rely on each other for many tasks, and Marie is tired of waiting until the final hour to get assignments completed when they have a project together.
The tension between Marie and Mark has escalated, and Mark is missing more work. Andy, the director of marketing, must use his critical thinking skills to resolve the dispute.
Andy is a critical thinker, as such, he begins by_______

Select one:

a. Analyzing the information

b. Synthesizing the information

c. Gaining knowledge about the situation

d. Comprehending the facts about the conflict

Question text

Use the six steps of critical thinking process to help Andy with the following situation.
Scenario: Marie and Mark both work in marketing. Mark was hired a few months ago and Marie has been with the company for 12 years.
Mark, while he is talented, waits until the last minute to finish assignments. Marie is more consistent and keeps on top of her assignments. Marie complains that she feels anxious and that she has to worry about Mark's deadlines and her own. Mark and Marie rely on each other for many tasks, and Marie is tired of waiting until the final hour to get assignments completed when they have a project together.
The tension between Marie and Mark has escalated, and Mark is missing more work. Andy, the director of marketing, must use his critical thinking skills to resolve the dispute.
Andy does this by_______________

Select one:

a. speaking with employees who may have some knowledge of the conflict between Marie and Mark.

b. meeting with Mark to ask probing questions about why he has been missing more work than usual and suspecting Mark is absent because he wants to avoid Marie and her fury.

c. meeting with Marie and Mark to discuss the issue and work together to find a solution.

d. allowing Marie and Mark to agree on a project management plan for a project they will work on together starting tomorrow. The plan has cushioning around deadlines so that Mark is not getting tasks completed at the last minute, and Marie has some breathing room.

Homework Answers

Answer #1

Scenario: Charles manages a team of 10 customer service representative, and some of your employees have complained to you that Teresa spends an unacceptable amount of time on personal calls when she should be taking customer calls. Charles speaks with Teresa about the concerns of her coworkers. She replies with the following statements, which of them would indicate a fallacy?

Answer: b. Kim was 15 minutes late, returning from lunch three days last week.

Explanation: In simple words fallacy can be described as illogical and invalid statements while constructing a supportive argument.

Here in this case if Teresa says,

I agree. I have probably been spending too much time on personal calls, I only make personal calls on my break, I don't agree; I am sorry my coworkers feel that way either, according to these statements we can conclude she has either supporting her phone calls by sayng did  after working time or realizing her mistakes.

Teresa by supporting her arguments illogically by saying Kim was late in a deceptive way to persuade she had not committed the mistakes comes under the fallacy.

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