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During the Cisco System, Inc. Implementing the ERP, discuss the tradeoffs between doing extensive planning /analysis...

During the Cisco System, Inc. Implementing the ERP, discuss the tradeoffs between doing extensive planning /analysis up-front and relying on “speed and action over analysis.” Cisco chose the latter approach. How did they allow for the “unexpected” in their implementation strategy?

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Answer #1

Trade –Offs:

  • Common issues faced by customer will be identified & proactive measures can be taken to resolve them (Training, FAQs, Manuals)
  • Positive ROI on project implementation
  • Adequate benefit to other functions in the firm
  • Enhancement of productivity
  • Reduction in overall costs incurred in existing system

How did they allow: Due to below reasons, they allowed-

  • Improved customer experience as well as the bottom line.
  • To enhance productivity by centralizing incoming calls efficiently via globally managed state of the art contact centres, thereby reducing overall costs incurred by an existing system
  • Already successfully field tested by the advocacy group in Europe
  • Extension of benefits to other functions
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