Question

how do stores get repeat business and keep customers coming back

Answer 1

Much of the business coming through word of mouth and it will keep continue as per your quality of product and services. Customers are creatures of habit and a good experience lead to repeat business. A store person should make the customer feel very special then only customer will think that they are spending on the right place. There are many things that a store person should know to keep the existing customer and to make new customers:-

• Be Familiar with the facts that is much easier to sell to an existing customer and to acquire a new customer.
• Quality product and quality service is mandatory to get repeat business and attracts customers to coming back.
• Strategy should be planned to target new customer and to sustain existing customers.