Question

1.what is strategic decision? Would the decision to implement TQM in your organization be regarded as a strategic decision? Justify your answers and explain the possible implications of the TQM decision by relating it to Pearce and Robinson's (2000:4-5) six dimensions of strategic decision.

Answer 1

Decisions that match the company's long-term targets are strategic decisions. The decision is based on the vision and task of organization. Strategic decisions are being taken to develop the competitive advantage of the company and increase the scope of total business growth through its processes and initiatives, and to achieve a long-term value.

The decision to introduce TQM in the organisation, which has long-term effects on business processes and systems and a focus on organizational growth, is considered as a strategic decision. It aims to create value by improving systems and productivity, training, empowerment and economic efficiency for customers. It will help the company build capacity and develop systems and processes to provide better services such as Just in time and quality products.

The TQM Decision can be explained as a strategic decision, based on the six dimensions of strategic decision taken by Pearce and Robinson (2000:4-5), since it is based on long-term objectives and requires systematic implementation planning. The environmental changes and challenges for the company are taken into account. It aims to improve the company's capacities, quality standards and influence financial management positively.