Question

The CEO of your health organization comes to your office and states that she is not happy with the efficiency of the new ambulatory care clinic; she does not believe that the new clinic is being effective. Respond to the following:

Come up with three different measures for efficiency and three different measures of effectiveness that you feel are uniform and applicable to ambulatory care clinics.

Develop a construct representing patient satisfaction with ambulatory care that includes two variables and four measures based on the metrics you developed for this exercise.

Based on the metrics you developed for this exercise, develop a dashboard for each metric that will provide the CEO with a snapshot of performance items you have already suggested are important.

Answer 1

Three measures for efficiency
Outpatient wait time
Employee satisfaction
Patient Satisfaction

Three measures for effectiveness
Revenue generated per doctor
Revenue generated per department
Revenue generated per specialisation

2 measure variables and 4 Matrics for patient satisfaction
Variables are successful treatment of patient, comfort of patient.
4 metric are clinical error ratio, occurrence of hospital acquired , convenience of patient while financial transaction, report generation time.

Dashboard for each metric

	Good	Satisfactory	worst
clinical error ratio	Green	yellow	red
occurrence of hospital acquired
convenience of patient while financial transaction,
report generationtime