Question

Assume that your company has just licensed a cloud-based SaaS CRM system. Your boss asks you what needs to be done to make it operational. Using the SDLC, summarize on one page the work to do to transform that SaaS into a working IS.

Answer 1

The initial method to create the CRM system operational is to contrive experience and establish trainings for the in-house staff who will be responsible in maintaining the software. Hence it is mandatory to check the current hardware system and internet efficiency, also taking into account for upgrading when it is needed.

Large corporations unlike a tailor-made solution can use a licensed CRM system where the software was built according to the needs of the firm. And the major part before usage will have to check the software information, which builds attention to the users for efficient execution.

Therefore this can take some number of sessions of experience training modules as the users need to feel that they are used to this software and have confidence in implementing it. The users might want consistent directions and in delivering the problems and doubts before the current system can be built fully operational.

At last when the CRM is ready, it should be monitored to read its productiveness and result on its performance. This study will help us to understand any divergence and assure the system will be entrenched for longer period of usage.

An Example of a SaaS application which many internet users know is Google apps. Because Google apps is platform of for business apps that include google mail, Google Calendar, Google survey, Drive and file sharing. Also “Salesforce” is another example of SaaS application at the enterprise-level.

Some of the Advantages of SaaS are as follows:

· Very low cost (the cost investment is very minimal when licensing and infrastructure), it is pay as you go each step forward

· Excellent security, backup, easy recovery

· Easy to expand and maintain

· Short making timeframes for building custom application to operate and practice with basic application

· Usually, better performance and more available upgrades than past

Software

Some of the disadvantages of SaaS are as follows:

· Does not have good control over applications and data.

· It can be very risky to shift crucial information and critical applications outside of a firm’s firewall for privacy, security and internal aspects.

· Some function cannot be shifted to SaaS application because of their complexity or degree of customization.

· Accommodating or assimilating SaaS applications whit current in house applications may turn problematic, usually if this two systems are said to talk to each other in real time.

Some of the places where SaaS are used are below:

1. Customer Relationship Management

2. ERP

3. Marketing Automation

4. Information Technology or application Management

5. eCommerce

6. Project Management

7. Business Intelligence

8. ERP

9. Human Resource or Talent Acquisition

10. Finance or Accounting

The performance and process of many of these applications protrude among the tier, the Zoho software of services includes accounting, invoicing, notes, contacts feature, CRM and HR segments in addition to performance and collaboration apps.