Question

Mr. Kevin Rollins spends the majority of his managerial day reading, listening, managing and interpreting information, servicing clients, writing, speech-making and using symbolic gestures. Broadly interpreted, this process is referred to as

Answer

a)transference.

b)directing.

c)planning

d)organizing

e)communication

A fundamental principle of total quality management is that everyone in an organization should be focused on making continuous improvement. The process of continuous improvement is referred to as

Answer

a) kaizen

b) benchmarking

c)internal quality cost

d)prevention cost

e)quality control

Answer 1

Answer 1) The first answer is Communication because Mr. Kevin is doing all these things: reading, listening, managing and interpreting information, servicing clients, writing, speech-making and using symbolic gestures and all these things are a part communication. Communication is an interaction which represents all these things.

Answer 2) The second answer is Kaizen, Kaizen is a business activity where whole organization focuses on quality improvement and improvement in productivity. Kaizen representatives at all degrees of an organization cooperate proactively to accomplish ordinary, gradual upgrades to the assembling procedure.