Question

Question 1: “Conflicts can improve organizational performance and the focus on goal achievement. Conflicts can also be very destructive for individuals, groups, and organizations”. (35 points)

1. Do you agree or disagree with this statement? Why?
2. Discuss the conflict management techniques and the contextual factors that can impact the occurrence or the resolution of the conflict. Provide examples.
3. Discuss the managerial implications of the statement above.

Answer 1

Conflict

  Follett simply defines conflict as, "the appearance of difference, difference of opinions, of interest".

In very short difference opinions of peoples in an organisation's.

(A). Yes conflict improve organizational performance and it help to achieve the organizational goals, in that time it make disatifaction and difficulties among the individuals, groups and organizations. conflict occurs when individuals are not able to choose among the aviable alternatives courses of action. Confliting is a dynamic process as it indicates a series of events. each conflict is made up of a series of interlocking conflict episodes. conflicts creates two or more different ideas, and it help the organisation's to select the best one. some times this conflict creates bad mark for the organization.

(B). Conflict Management

There mat two approches for managing the organizational conflicts....

1. Preventive measures and

2. Curative measures

In Preventive measures, the management tries to creates a situations or environment where dysfunctional aspects of conflicts do not take place. as in most of thes cases, conflicts is destructive in nature, it should be resolved as soon as possible after it has developed, but all efforts should be made to prevent its from developing.

Preventive Measures of Conflict

• Establishing common goals
• Reduction in interdependence
• Reduction in shared resources
• Trust and communication
• Coordination
• Exchange of personnel
• Use of superior authority
• Reorganization of groups

In Curative Measures or Resolving Behavioural Conflict, It include the resolution of conflict when they take place and become dysfunctional in the organization

Curative Measures of Conflict

• Avoidance
• Competing
• Collaboration
• Accommodating
• Compromise

   Minimizing and Resolving conflict

A good general approaches in minimizing and resolving conflicts consists of the following steps:

• Establishing and maintain a low conflict, low stress climate, with cooperation as the norm.
• Isolate each significant conflict to a single, specific task issue or family of issue.

(C) For the implication management can:

• Appoint managers who support Change
• Encourage competition
• Manipulate scarcity
• Play on status differences

Shashi K. Gupta, Rosy Joshi.(2019).Organisational Behaviour.Kalyani Publication   

Wikipedia.(n.p).Organizational Conflict.https://en.m.wikipedia.org/wiki/conflict