Question

When Linda, a manger in a department store, tells someone to do something and refers to the fact that she is the boss and therefore the other person must do as asked, she is trying to use _____ other person’s behavior

a. Personal

b. legitimite

c. Formal

d. Referent

e. Coercive

Answer 1

b) legitimate - Linda through "boss" as a position which is given by the organization to her is trying to make things happen in a particular way in which she likes she is making use of the legitimate power to make the employee do work so she is trying to use legitimate other person behavior.

all others are wrong - as personal behavior cannot be said as she is not using any personal means to make do his work.

formal cannot be said as formal means according to established conventions rules.

the referent is the power of the leader to make its employer follow his in his own way through respect and admiration i.e by means of personal characteristics

coercive - is the use of fear to make them do things in the case boss is not using any fear means in the minds of employees like cut salary, etc so it is not true.