Question

Describe a conflict situation you have experienced in the workplace. Identify the barriers to communication that were involved. Did the parties involved utilize effective listening? Describe the types of listening (effective or ineffective) used and how it impacted the situation.

Answer 1

As I am working in the sales and marketing department last 10 years more than two companies in the electrical and switchgear division. Conflict situation I have experienced in the workplace due to the miscommunication of team regarding a project and in a single project, two different project salespeople tracking a quoting the rate and client enjoying competition in the same brands. I was a big issue of team coordination, miscommunication, and clarity in the job and leads to the transfer of one salesperson two the different regions.

Barriers to communication that were involved in a team like organizational structure barrier, attitudes barriers, perception barriers that leads to conflicts in the follow up of the project.

Parties did not care about team communications and effective listening about the client tactical practices during negotiation.

Type of listening effective or effective listening -

1) Discriminative listening

2) Comprehensive listening

Ineffective listening members used during negotiations and quoted the rate from two sides and fighting for project that leads to an advantage to clients in the terms of rates. Members have never tracked the client inquiry tactically and even not discussed with the team regarding the competitive rates. The impact of ineffective listening that team members presented unprofessional business practices, loss of value, conflicts in the team, transfer of one member, and notice to team.