Question

(a) The Quality Manager of ABC Company which produces components for the    automobile industry compiled the...

  1. (a) The Quality Manager of ABC Company which produces components for the    automobile industry compiled the following data based on the efforts undertaken as part of the Quality Improvement programme which was introduced in Jan 2014

2014

2015

2016

2017

QUALITY COSTS (IN ‘000 Rs)

1

INTERNAL FAILURE

40

41

27

24

2

APPRAISAL

22

25

35

40

3

EXTERNAL FAILURE

32

30

24

18

4

PREVENTION

14

15

20

22

ACCOUNTING COSTS (IN ‘000 Rs)

1

SALES

1800

1850

1864

1875

2

PRODUCTION

510

525

515

495

Calculate the Sales/Quality cost ratio indices and Production Cost/Quality cost ratio indices for each of the four years. Based on these indices, can the Quality Manager declare to the Management that the Quality improvement programme has been effective? Justify your reasoning.                                                                                                                      

Homework Answers

Answer #1

The Sales/Quality cost ratio is increasing year on year, which is a positive sign. The production cost/Quality cost ratio has increased. This is a negative sign.

While evaluating the effectiveness of a quality improvement program, the production cost/quality cost ratio is more relevant. The company is not doing well on this ratio.

Therefore, the quality improvement program is ineffective.

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