Question

Skill Builder 11-3 SUPERVISORY MANAGEMENT

Practicing Coaching Responses Be sure to used Summary, Background, Analysis, Insights, and Resources and answer the four(4) questions at the end.

Assume the role of shipping supervisor at Apex Company. One of your employees, Jason, has been an excellent performer for the past five years. However, during the past two weeks, Jason has not seemed himself. He operated a forklift when a careless accident caused about $2,000 in damages. Moreover, Jason punched in late twice. When you discussed these incidents, he apologized, attributing his tardiness to car trouble. Normally outgoing and energetic, he appears tried and edgy. Usually one of the liveliest contributors at meetings of the group, he said nothing at yesterday's safety meeting. During afternoon break on the loading dock today, Spud, another employee, made a joking comment about Jason's favorite college football team, that had been beaten handily by its cross-state rival this past weekend. Jason responded angrily with an expletive, then got up and left the area. Another employee commented, ''What's been eating Jason, anyway?'' Everyone shrugged their shoulders. You decide to have a coaching meeting with Jason.

It is about two hours later. Jason just walked into your office. You stand, acknowledge him, and close the door behind him. Jason takes a seat, and as you move to sit down, he says, ''So you wanted to see me about something.''

Questions

A. In the space below, write the opening statement you will make to Jason that pinpoints the reason for the meeting.

B. In the space below, write the statement you will make to Jason that demonstrates reflecting.

C. In the space below, write the statement you will make to Jason that demonstrates affirming, but also reinforces the need for him to improve performance.

D. In the space below, write the statement you will make to Jason that demonstrates confirming/summarizing and closes the meeting.

Answer 1

A. Opening statement:

• Look, Jason, I understand that everyone has their ups and downs. I understand not everyone is able to perform the same level every time. You used to be the star of the company, you were the most active member and best performer. But its the quietest that you are for the last few days. If you find any issues, please do let me know.

B. You have been the jolliest I have ever know. But for the past few days, you have changed. Look, we all care for you. We want you to be the Jason like before.

C. I know we might have hard times, but time changes everything. I know something is disturbing you but tell me the problem you are facing. Let me help you. We will go through this together.

D. I believe we have been a family for the last five years. We went through ups and downs together and I believe we can make it through together this time as well. If you need any help just let me know. I am always here for you. Infact we all are here for you. Just let us know.