Question

Unfortunately, this type of event tends to happen quite a bit. What steps do you think could be put in place so as to avoid this from happening? And, from a writing standpoint - do you feel there are times when an email, business document, etc., can be presented in an informal manner? Or, should writing in business always be formal? As you think about this, consider how much 'textspeak' has become more and more common4

Answer 1

The writing can be both formal and informal depending on the relationship between the addresser and the addressee and also depending upon the type of business or context that the writing has to deliver and mean. For example if you are writing something to someone in family and friends then you follow a formal approach, whereas the business emails or documents are usually written in a formal approach addressing the professionalism and following a standard approach. THen is a third format of writing which is semi formal, which allows the flexibility to be both formal and informal at the sametime, for example, writing an email to a neighbour discussing about community weekend meeting.

So it totally depends on the relationship, and the context that the content will speak based on which a formal, informal, or semiformal approach is followed.