Question

) An internet retailer is promising delivery on all orders between 24 and 36 hours. For...

) An internet retailer is promising delivery on all orders between 24 and 36 hours. For the last month delivery

times have averaged 30 hours with a standard deviation of 4 hours.

            a) What is the process capability index and sigma of the process for the retailer's delivery service?

            b) What should the standard deviation of the delivery time be reduced to to reach 6 sigma quality?

Business   Operations-Management   
0 0
Add a commentTranscribed image text
Next >

Homework Answers

Answer #1

Process capacity index is nothing but the statistical measure of process capacity to identify whether output is produced within customer's specification limits. The standard Cpk level is 2.0 for the six sigma process.

0 0
Know the answer?
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Log In

Sign Up

Not the answer you're looking for?
Ask your own homework help question
Similar Questions
A manufacturing company is purchasing metal pipes of standard length from two different suppliers, ABC and...
A manufacturing company is purchasing metal pipes of standard length from two different suppliers, ABC and XYZ. In the past two months there are increasing complaints by the Production Manager that delivery times by ABC present higher variability in comparison to the delivery times by XYZ. The Production Manager is worried that this variability will make it harder to efficiently schedule the production process. If the variance of XYZ remains unchanged, what should be the variance of ABC in order...
El toro grande restaurant advertises that customers will have their orders taken with three minutes of...
El toro grande restaurant advertises that customers will have their orders taken with three minutes of being seated. Management wants to monitor average times, as it is such an important guarantee for business. Construct x? - and s-charts for the data given in the worksheet pro07-05 in the ch07data.xlsx file for this chapter. a. compute the sample means and the average standard deviation, calculate the control limits, and plot them on control charts. b. does the process appear to be...
Founded in 1962 by Bernard Sliwin, Athletic Knit (AK), a manufacturer of sports team uniforms, specialized...
Founded in 1962 by Bernard Sliwin, Athletic Knit (AK), a manufacturer of sports team uniforms, specialized in hockey jerseys, with 80 per cent of its revenue coming from the sales of hockey-related products. AK sold both stock and customized products in Canada and the United States. The company’s mission was to provide high quality sportswear and high quality service to its customers. Daniel Sliwin, the founder’s grandson, became AK’s vice president in 2009. He and his brother David improved the...
Penner Medical Products On Monday, April 14, Neil Bennett, Warehouse Manager at Penner Medical Products (Penner)...
Penner Medical Products On Monday, April 14, Neil Bennett, Warehouse Manager at Penner Medical Products (Penner) in Rockford Illinois, was concerned about rising costs and delays associated with shipments arriving from an important Canadian supplier, Stinson Distribution Company. Ken McCallum, General Manager of Penner has asked Bennett to review and analysis the situation and report back to him with recommendations by the end of the week. Penner Medical Products Penner was a family owned business which was a medical supplies...
      MK Restaurant: Branding of Thai-Style Hotpot The restaurant industry is one of the most...
      MK Restaurant: Branding of Thai-Style Hotpot The restaurant industry is one of the most competitive in Thailand. With a large number of players ranging from restaurants in five-star hotels, global fast-food chains to small stalls along the streets and everything in between, the Thais are spoiled for choice. In addition, as the world becomes globalized, consumers are familiar with international dishes and would not hesitate to try new offerings from the other side of the globe. As a...
Shine-Ola Premium Bulbs: the Pricing Decision Voll Taik, the marketing manager for a new lighting start-up...
Shine-Ola Premium Bulbs: the Pricing Decision Voll Taik, the marketing manager for a new lighting start-up was very interested in the concept of Value-Based pricing. He was wondering how he might apply the concept to a situation facing his company "Shine-Ola". The new product, "Shine-Ola Premium Bulb", was a LED (Light Emitting Diode) technology and was dramatically better than competing lighting solutions available on the market. Competing solutions included standard incandescent bulbs and compact fluorescent lighting, (CFL). Extensive laboratory testing...
1. What is an ISP (Integrated Service Provider) for supply chains? (1 point) A. A consultant...
1. What is an ISP (Integrated Service Provider) for supply chains? (1 point) A. A consultant agency which integrates the supply chain for companies B. A 2 PL or a 3PL, but not a 4PL C. A company supplying transportation and warehousing services D. A logistics service company specialized in suppling VAS (value added services) 2. What characterizes a 4 PL? (1 point) A. They are non-asset based and provides integrated services primarily supplied by asset based providers, for example...
MATHEMATICS 1. The measure of location which is the most likely to be influenced by extreme...
MATHEMATICS 1. The measure of location which is the most likely to be influenced by extreme values in the data set is the a. range b. median c. mode d. mean 2. If two events are independent, then a. they must be mutually exclusive b. the sum of their probabilities must be equal to one c. their intersection must be zero d. None of these alternatives is correct. any value between 0 to 1 3. Two events, A and B,...
Asia’s e-commerce landscape has been booming in recent years. The swift adoption of smartphones and greater...
Asia’s e-commerce landscape has been booming in recent years. The swift adoption of smartphones and greater access to the internet has allowed consumers in the region to be a major force in the global digital economy. The expansion looks set to continue at a rapid pace. According to a November 2018 report by Fitch Solutions, e-commerce sales in the region are forecast to increase by 14.2% this year, with an estimated average annual increase of 14% over the medium term...
1. The failure of the new supply chain system affected Nike adversely. What were the reasons...
1. The failure of the new supply chain system affected Nike adversely. What were the reasons for the failure and how did the breakdown harm Nike? 2. What are the important elements to be kept in mind while implementing a new system in an organization? What is the importance of a good working relationship between partners and the sharing of responsibility in implementing critical projects? What mistakes did Nike and i2 make? 3. comment on the lessons learned and the...
ADVERTISEMENT
Need Online Homework Help?

Get Answers For Free
Most questions answered within 1 hours.

Ask a Question
ADVERTISEMENT