Question

The Bijou Theater in Hermosa Beach, California, shows vintage movies. Customers arrive at the theater line at the rate of 175 per hour. The ticket seller averages 20 seconds per customer, which includes placing validation stamps on customers’ parking lot receipts and punching their frequent watcher cards. (Because of these added services, many customers don’t get in until after the feature has started)

1. What is the average customer time in the system?
2. What would be the effect on customer time in the system of having a second ticket taker doing nothing but validations and card punching, thereby cutting the average service time to 10 seconds?
3. What would be the average waiting time in the system if a second window was opened with each server doing all three tasks?

USING EXCEL

Answer 1

EXCEL FORMULA:

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For part (c), calculations are done in the following excel sheet:

EXCEL FORMULA: