Question

Need to design a balance scorecard for Procter and Gamble. I have included some inputs already....

Need to design a balance scorecard for Procter and Gamble. I have included some inputs already. Need some additional points which can be included based on the company's latest annual report. Please share the inputs in the following format

Goals/Objectives -

Targets -

Initiatives -

Homework Answers

Answer #1

Financial perspective :

Return on investment -

Shareholder value -

Financial growth-

Profit Margin-

Sales Target -

Sales growth -

Risk measures -

Customer perspective :

Customer retention rate -

Customer satisfaction survey -

Coverage and strength of distribution channel -

Quality demerit index -

Order fulfillment time -

% market share -

Internal Business Process:

Innovation and Research & Development -

Number of products -

Sales forecast accuracy -

Total stock -

Percentage of process waste -

Learning & Growth :

Performance appraisal status (%) -

Competency attainment (%) -

Training days -

Employee engagement index -

Vacancy rate -

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