Question

‘Face’ is made up of which three components:

Group of answer choices

Individual view, team view and actions

Individual view, team view and organisation view

Individual view, team view, and community view

Individual view, community view and actions

Question 2

What is the difference between an interpreter and translator?

Group of answer choices

An interpreter facilitates oral or sign language communication between two parties who use different languages and a translator facilitates communication of the written word between two parties who use different languages

There is no difference between the role of an interpreter and a translator

A translator facilitates oral or sign language communication between two parties who use different languages and an interpreter facilitates communication of the written word between two parties who use different languages

Question 3

Which of the following is one of the four basic elements of cross-cultural communication?

Group of answer choices

Awareness of cultural standing

Communication style

Dimensions of behavioural influence

Following established procedures

Question 4

‘Losing face’ can best be described as:

Group of answer choices

Losing the opportunity to meet with the other person face-to-face

Losing or dropping your mask and showing your true identity in front of others

Losing the respect of others and being seen in a negative light

Losing ground to another because you haven’t faced up to the truth

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Question 5

‘Dimensions of culture’ can be described as:

Group of answer choices

A set of basic commonalities and differences which compares individuals within a cultural subset

Common elements of a culture that are rated as good or bad on a spectrum

A set of basic commonalities and differences which can be aligned to specific cultural touchpoints within a culture

Commonalities and differences which can be compared across cultures

Question 6

How we say something is just as important as what we say. Which of the following do NOT impact on the way that you verbally communicate with someone from another culture?

(Select all that apply.)

Group of answer choices

The dimensions of the room

The loudness/softness of your voice

Cultural expressions – e.g. slang, jargon, idioms, clichés

The distance between your countries

Vocal expressions

Rate of speech

Accent

Question 7

Geert Hofstede’s cultural dimensions have been widely used to:

Group of answer choices

Describe cultures

Stratify cultures according to the appropriateness of their beliefs and values

Group cultures to according to how culturally diverse they are

Group cultures which have similar values

Question 8

Satinder’s first language is Indian and he has only recently arrived in Australia. He is having a conversation with Jacques about a work task that needs to be completed. Jacques, speaking very quickly and very loudly says to Satinder, “Look, it’s no worries mate, just have a crack at it – she’ll be right.” Satinder is confused; he has no idea what Jacques has just said to him about the task. He looks quizzically at Jacques and Jacques sighs and shakes his head.

What does Jacques need to do to communicate more effectively with Satinder?

(Select those responses that apply.)

Group of answer choices

Ask someone else to do the task to avoid causing Satinder any embarrassment

Remove the slang and jargon

Get his supervisor to explain the task to Satinder

Lower his voice

Try to slow down his speech

Question 9

Which of the following might be considered inappropriate non-verbal communication in other cultures?

(Select all those that apply.)

Group of answer choices

Making firm eye contact with the other person when you first meet them

Shaking hands with a woman when you meet her

Pointing your finger at another person

Standing very closely next to the other person

Answer 1

Question 1

‘Face’ is made up of which three components:

Group of answer choices

Individual view, team view and actions

Individual view, team view and organisation view

Individual view, team view, and community view

Individual view, community view and actions

Answer 1 I am not clear on what exactly is required and Face in what context , however from an organizational context it should be ‘Individual view, team view and organisation view’

Question 2

What is the difference between an interpreter and translator?

Answer 2 The correct answer should be: An interpreter facilitates oral or sign language communication between two parties who use different languages and a translator facilitates communication of the written word between two parties who use different languages

Question 3

Which of the following is one of the four basic elements of cross-cultural communication?

Group of answer choices

Awareness of cultural standing

Communication style

Dimensions of behavioural influence

Following established procedures

Answer 3 It should be communication style

Question 4

‘Losing face’ can best be described as:

Group of answer choices

Losing the opportunity to meet with the other person face-to-face

Losing or dropping your mask and showing your true identity in front of others

Losing the respect of others and being seen in a negative light

Losing ground to another because you haven’t faced up to the truth

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Answer 4 It should be ‘Losing the respect of others and being seen in a negative light’

Question 5

‘Dimensions of culture’ can be described as:

Group of answer choices

A set of basic commonalities and differences which compares individuals within a cultural subset

Common elements of a culture that are rated as good or bad on a spectrum

A set of basic commonalities and differences which can be aligned to specific cultural touchpoints within a culture

Commonalities and differences which can be compared across cultures

Answer 5 It should be ‘A set of basic commonalities and differences which can be aligned to specific cultural touchpoints within a culture’

Question 6

How we say something is just as important as what we say. Which of the following do NOT impact on the way that you verbally communicate with someone from another culture?

(Select all that apply.)

Group of answer choices

The dimensions of the room

The loudness/softness of your voice

Cultural expressions – e.g. slang, jargon, idioms, clichés

The distance between your countries

Vocal expressions

Rate of speech

Accent

Answer 6 The correct answer’s should be The dimensions of the room , The distance between your countries.

Question 7

Geert Hofstede’s cultural dimensions have been widely used to:

Group of answer choices

Describe cultures

Stratify cultures according to the appropriateness of their beliefs and values

Group cultures to according to how culturally diverse they are

Group cultures which have similar values

Answer 7 The correct answer should be Stratify cultures according to the appropriateness of their beliefs and values

Question 8

Satinder’s first language is Indian and he has only recently arrived in Australia. He is having a conversation with Jacques about a work task that needs to be completed. Jacques, speaking very quickly and very loudly says to Satinder, “Look, it’s no worries mate, just have a crack at it – she’ll be right.” Satinder is confused; he has no idea what Jacques has just said to him about the task. He looks quizzically at Jacques and Jacques sighs and shakes his head.

What does Jacques need to do to communicate more effectively with Satinder?

(Select those responses that apply.)

Group of answer choices

Ask someone else to do the task to avoid causing Satinder any embarrassment

Remove the slang and jargon

Get his supervisor to explain the task to Satinder

Lower his voice

Try to slow down his speech

Answer 8 The correct answer’s should be Lower his voice and Try to slow down his speech

Question 9

Which of the following might be considered inappropriate non-verbal communication in other cultures?

(Select all those that apply.)

Group of answer choices

Making firm eye contact with the other person when you first meet them

Shaking hands with a woman when you meet her

Pointing your finger at another person

Standing very closely next to the other person

Answer 9 All the 4 options looks correct to me.

• Making firm eye contact with the other person when you first meet them
• Shaking hands with a woman when you meet her
• Pointing your finger at another person
• Standing very closely next to the other person

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