Question

1) Stephan Smith, owner of a local waffle shop, recorded its production quantities, demands, and actual sales of the past 5 days. Assume that any leftover waffle by the end of a day is discarded and that any excess demand that cannot be satisfied immediately is lost.

Day	Production Quantity	Demand	Actual Sales
1	90	120	90
2	75	100	75
3	100	90	90
4	100	80	80
5	80	160	80

a) Calculate the Type-I customer service level (Cycle service level) for the last 5 days:

b) Calculate the Type-II customer service level (Fill rate) for the last 5 days:

Answer 1