Question

Question 5

Consider the university admission process described in Question 1.

Complete Table 1 below using the complaints listed. List the most frequent admission problems first. Prepare a Pareto chart using Chart 1 based on the information in Table 1, alternatively use MS Excel to prepare the Pareto chart.

Online application system is slow – 100 complaints

Confirmation letter not received – 20 complaints

Degree verification takes too long – 120 complaints

Admissions office does not follow through as promised – 40 complaints

Table 1:

Admissions complaints	Frequency	% of Total	Cumulative%
Total complaints

Answer 1

Table 1:
Admissions complaints	Frequency	% of Total	Cumulative%
Degree verification takes too long	120	43%	43%
Online application system is slow	100	36%	79%
Admissions office does not follow through as promised	40	14%	93%
Confirmation letter not received	20	7%	100%
Total complaints	280	100%