Question

QUESTION 1

Organizational change can be

		exhilirating
		messy
		frustrating
		All of the above

QUESTION 2

When managing organizational change, it is best to

		pretend tensions do not exist and work through them
		recognize tension , but do not consider them important
		confront tensions head on to determine how they can be addressed
		all of the above

QUESTION 3

The JC Penny story of chage was centered around

		outsourcing
		falling sales
		constant change in locations
		none of the above

QUESTION 4

The CEO of Beth Israel Hospital was

		Donald Trump
		Carly Fiorina
		Paul Levy
		Ian Palmer

QUESTION 5

Which change strategy was distinctively divided into phases?

		Beth Israel
		Sears
		JC Penney
		None of the above

QUESTION 6

When two or more apparently correct ideas contradict each other, it is known as

		tension
		a paradox
		a functional confliuct
		a dysfunctional conflict

QUESTION 7

When managing change, why is it difficult to answer the question of what works or what will work?

		many variable
		slippery causality
		many stakeholders
		all of the above

QUESTION 8

The recent trends of change has been

		Change is happening faster than ever
		Change is happening slower than ever
		Change has been the same as it has always been
		The rapidity of change does not matter

QUESTION 9

The deeper the depth of change, the greater the

		fine tuning
		minor improvements
		paradigm shift and innovation
		none of the above

QUESTION 10

An effective change manager needs to be able to

		diagnose change
		have a vision concerning change
		respond to resistance to change
		all of the above

Answer 1

Question 1

The correct answer is "All of the above".

Organizational change refers to the transition of the organization from its current state to future change. The change is done to the organization in order to make it more innovative and competitive so that the organization can meet its short-term and long-term goals.

The reasons organizational change is exhilirating, messy and frustrating because

• Employees do not perform their job well.
• They lack organizational commitment.
• They consider older method as best so their productivity decrease gradually.
• It may result in conflict.
• It may result in attrition.
• People lose interest and may result in poor customer service.