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Which document is necessary in establishing outsourcing relationships with an application service provider (ASP)? Service Level...

Which document is necessary in establishing outsourcing relationships with an application service provider (ASP)?

Service Level Agreement (SLA)
Net Present Value
Business Continuity Plan
Service Oriented Architecture Protocol (SOAP)
Business   Operations-Management   
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Answer #1

Application service provider (ASP) supplies software applications and other services desired by business over the Internet. Many businesses opt for outsourcing application management to ASP. Before entering into a relationship or agreement with ASP, the business must comprehensively understand the conditions of Service Level Agreement (SLA). SLA protects the rights of both business as well as ASP and helps in binding the relationship.

Hence, the answer is Option A: Service Level Agreement (SLA)

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