Question

Multiple Choice

5)    What do extrinsic rewards have in common?

a.	Self-granted
b.	Granted by other people
c.	Tied to feeling of job dissatisfaction
d.	Involve task identity
e.	Foster a sense of independence

6) ____ refers to blind conformity in cohesive in-groups, when the desire for unanimity overrides the motivation to realistically appraise alternative courses of action.

a.	Groupthink
b.	Synergy
c.	Politicking
d.	Apple polishing
e.	Posturing

7) A ____ puts people first, whereas a(n) ____ puts customers first.

a.	leader; manager
b.	manager; employee
c.	competitor; manager
d.	manager; leader
e.	competitor; employee

8) ____ is one of the roles of a mentor.

a.	Indoctrination
b.	Coaching
c.	Role modeling
d.	Friend
e.	Socialization

9)In which leadership style does the leader delegate a great deal of authority while retaining ultimate responsibility?

a.	Authoritarian
b.	A 9,1 style
c.	Laissez-faire
d.	Democratic
e.	Low structure

10) Servant-leadership theory, the center of attention is on

a.	others.
b.	the future.
c.	the leader
d.	top management.
e.	the mission.

. 11) According to the principles of TQM, what needs to be a way of life?

a.	Inspection
b.	Continuous improvement
c.	Flowcharting
d.	Customer surveys
e.	Quality detection

12) ____ refers to systematically following up a change program for lasting results.

A Assessment

b Implementation

c Unfreezing

d Refreezing

e Intervention

Answer 1

5. b. Granted by other people

These are generally given by managers or leaders of the organization and as they are external to work itself, hence the name extrinsic.

6. a. Groupthink

The objective is harmony and that may lead to issues regarding decision making within the group in thr organization itself.

7. a. leader; manager

This is the ideal situation in which a leader is one who is takes care of the team and prioritize the interest of the employees or the people involved whereas teh manager needs to handle the situation based on customer demand and expectations.

8. b. coaching

A mentor is like a guide or a person who actually guides or directs teh individual or the team towards success hence coaching is a role that the mentor plays.

9. d. Democratic

In this style of leadership the participation factor is large and therefore the leader allows members to take up tasks and responsibilities although the ultimate responsibility is taken by the leader in which the leader takes up the responsibility of failure of the team and success as well.

10. e. the mission

Political leaders have this style of leadership in which the mission is the center of attraction, for example if the mission is betterment of people then that is the factor which looked upon and used in case of any refernce that is required.

11. b. Continuous improvement

Continous improvement is the primary objective of Total Quality Management and it is through this process the quality of a product of service is improved in each and every level of the process.

12. a. Assessment

It is through assessment and evaluation that a change program is analyzed for providing better results.