Question

TRUE/FALSE

1) The root causes of the problems associated with the process are identified using a cause-and-effect diagram ________

2) The first step in many process improvement projects is to create a map of the process as it exists ________

3) The first step in process mapping is to settle on a standard set of process mapping symbols to be used ________

4) The cause-and-effect diagram is used to move to lower levels of abstraction in solving problems ________

Answer 1

1. True; as root causes of the problems occurring during the process are identified by using a cause-and-effect diagram.
2. True; as creating a map of the process as it exists is the first step in many process improvement projects.
3. True; as settling on a standard set of process mapping symbols to be used, which is a very important part of process mapping, is the first step.
4. True; as one of various usages of the cause-and-effect diagram is to move to lower levels of abstraction in solving problems.