Question

Training Goal: Based on Enterprise business strategy and goals develop several training goals based on your needs assessment and gap analysis. A training goal is a statement about what is to be learned. Think of it as a target to be reached or achieved.

·       Meet customer needs with superior service and ensure customer satisfaction

·       Up-Selling- insurance, car upgrades and other products

·       Identify and resolve customer complaints

Answer 1

Training goals are as follows:

1. Improve productivity & efficiency of employees at the work place
2. Improve the skill level of employees to work upon the applications and machineries
3. Develop cross cultural understanding and behavioral modification among the employees
4. Deliver CRM objectives and retain more customers with superior service
5. Add new clients and enhance business development quality
6. Bring customer friendly behavior and help the customers in resolving their complaints
7. Implement quality practices in the organization
8. Elimination of wastes with effective utilization of resources
9. Implement ethical practices and corporate governance

Above training goals can be identified to be achieved after implementing training program of different nature.